Shipping policy

Shipping Policy

At Pavithra Fashion Jewellery, we carefully pack your jewellery and aim to deliver your order safely and on time.

1. Order Processing

Orders are generally processed and dispatched within 2–4 business days after the order is confirmed.

Orders placed on Sundays or public holidays may be processed on the next business day.

2. Delivery Time

Once your order has been dispatched, delivery generally takes 3–7 business days, depending on your location and courier service.

Delivery times may vary due to courier delays, weather conditions, holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any free-shipping offers will be subject to the terms and conditions of the respective promotion.

4. Cash on Delivery (COD)

Cash on Delivery is available for eligible orders and delivery locations.

COD availability may vary depending on the customer's location and order value. The applicable COD option will be displayed at checkout when available.

Customers must pay the full order amount to the delivery partner at the time of delivery.

5. Order Tracking

Once your order has been shipped, tracking details may be shared with you through the contact information provided at checkout.

You can use the tracking information to check the status of your shipment.

6. Incorrect Address or Contact Details

Please make sure your shipping address and contact number are correct before placing your order.

Pavithra Fashion Jewellery will not be responsible for delays or failed deliveries caused by an incorrect or incomplete address or incorrect contact information provided by the customer.

7. Delayed or Lost Shipments

Although we work with reliable courier partners, delivery delays may occasionally occur due to circumstances beyond our control.

If your order is significantly delayed or appears to be lost in transit, please contact us with your order number so that we can assist you.

8. Damaged Packages

If your package appears damaged at the time of delivery, please take clear photos/videos of the package and product and contact us as soon as possible.

For damaged or incorrect products, please refer to our Return & Refund Policy.